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Who Do I Talk To If I Have A Concern?

We want the best for your child and good communication between school and home is key to achieving this. We are a large school and we know you may not be sure who to go to. Here’s a brief overview but if you are still not sure – just give the office a call and they will be able to help you.

How we like to work with families
We have over 1000 parents connected with the school and we try as much as possible to meet everyone as quickly as possible. We try and find a private space for you to speak about your concern. Sometimes we might need another professional to give another perspective or expertise. We want an equitable relationship with families where we respect the information you provide and we share how we work. This works best when our staff are treated respectfully, calmly and not in an aggressive manner.

I want to talk to someone about my child’s learning 
In the first instance, it is important to have a discussion with the class teacher. They are really happy to listen to your views, find out what you know and share how we are working with your child at school. The best time for class teachers is usually after school. Please ask the office for an appointment with the teacher and we will make an appointment that gives both you and the teacher enough time to discuss the issue in depth. If you need further support or feel it is not resolved, it may be helpful to speak to the head of department.

I want to talk about my child’s well-being
The form tutor is the best person to speak to when you have a concern about your child’s well-being. This might be general concerns about your child’s experience here at Gilberts. If you feel that the concern may need further support or if it is not resolved with the form tutor, you can speak to the Head of Year.

I want to talk about an absence, attendance or punctuality
Our Director of Well-Being who oversees attendance can provide you with ideas and support to ensure your child gets a really good education through good attendance and punctuality. The school office has relevant forms and can also help with attendance and absence.

I want to talk about my child’s special educational needs (learning, medical, physical or mental well-being)
You may wish to talk with the class teacher or the Special Educational Needs and Disability Coordinator (SENDCO) Tracey Rathbone. The office will be able to make an appointment for you and the school to meet.

I want to talk about paying for school lunches, trips, visits or uniform 
For details about payments and the online payment system, SCOPAY, please speak to the school office. The school office also has payment plans and details of free school meal applications, etc. Please pop in, call us or email us with your query.

I want to talk to someone about a safeguarding matter (if you are worried about a child’s safety) 
If you have a concern that you wish to share with someone, please speak with the school office and they will pass you on to the relevant person. Different concerns can sometimes mean different professionals. Mrs Webb is our designated safeguarding lead who looks after concerns around children’s safety and well-being.

Immediate Danger:
If you think a child is in immediate danger, call the police on 999.


Immediate Concern:
If you have a concern about a child, please call Central Bedfordshire’s Access & Referral Hub on 0300 300 8585.

I have spoke to the head of year and/or head of department and I continue to have the same concerns – what next?
If we have not been able to resolve your concern via the form tutor, class teacher, head of year and head of department, then we would recommend speaking with the assistant or deputy head. If concerns are still not resolved, you can then speak with the head.